Use ilinara with confidence.

Detailed instructions for setting up the salon, running bookings, and helping guests when plans change.

17 articles

Know your workspace

Choose the salon and location you want to work with.

  1. Choose your business and location

    Work in the correct salon and location, and read appointment times in the location’s time zone.

    For salon teams · Reviewed 2026-08-23

Set up the salon

Add the information your team needs to take bookings.

  1. Prepare and share your salon page

    Bring together your salon photos, services and contact information; preview before publishing.

    For salon teams · Reviewed 2026-09-08

Account access

Sign in, protect your session, and work only in an authorized salon context.

  1. Create, verify, and access your ilinara account

    Create an account with email and password, verify the six-digit email code, and end your secure dashboard session when you finish.

    For salon teams · Reviewed 2026-08-25
  2. Choose your salon subscription and complete checkout

    Choose the salon's ilinara plan, keep a qualification offer separate from a direct paid start, and use confirmed status as payment confirmation.

    For salon teams · Reviewed 2026-08-25

Book as a guest

Choose, configure, confirm, and manage an appointment without an account.

  1. Book an appointment without creating an account

    Move from service choice to confirmation while keeping the selected salon, language, quote, time, and policy connected.

    For salon guests · Reviewed 2026-08-23
  2. Configure a mixed nail service

    Group matching nail choices into a complete recipe before ilinara requests the salon-authored quote.

    For salon guests · Reviewed 2026-08-23
  3. View, reschedule, or cancel your appointment

    Use the secure management link and follow the actions allowed by the salon's current policy.

    For salon guests · Reviewed 2026-08-23
  4. Cancel an appointment

    Release an appointment from its private management link when the salon's current policy allows cancellation.

    For salon guests · Reviewed 2026-08-24
  5. Reschedule an appointment

    Choose a fresh salon-location time from the private appointment link and confirm the move under current policy.

    For salon guests · Reviewed 2026-08-24
  6. Understand confirmed and requested bookings

    Read whether an appointment is confirmed now or waiting for an authorized salon decision.

    For salon teams and guests · Reviewed 2026-08-24
  7. Understand pay at the salon

    Know what the informational appointment value means and why the customer pays the salon rather than ilinara.

    For salon teams and guests · Reviewed 2026-08-24

Waitlists and recovery

Respond safely when availability, a quote, a policy, or an offer changes.

  1. Recover when a quote, slot, policy, or link changed

    Recognize each recoverable state and continue without duplicate submissions or stale booking details.

    For salon guests · Reviewed 2026-08-23
  2. Accept or decline a waitlist offer

    Review the current offered time and salon terms, then use a private one-time offer once.

    For salon guests · Reviewed 2026-08-24
  3. Choose another time after a slot conflict

    Refresh current availability and choose another salon-location time without duplicating a submission.

    For salon guests · Reviewed 2026-08-24
  4. Keep private booking links safe

    Treat appointment, waitlist-management, and offer URLs as credentials that grant access to a specific journey.

    For salon teams and guests · Reviewed 2026-08-24
  5. Pause, resume, or cancel a waitlist request

    Use the reusable private management link to change the current waitlist state safely.

    For salon guests · Reviewed 2026-08-24
  6. Refresh an expired service quote

    Keep the service recipe, request a fresh updated booking details, and review the returned duration and value again.

    For salon guests · Reviewed 2026-08-24
ilinara help centre: setup, booking, and recovery