Privacy policy
This policy explains how Ilinara handles personal information when you use our website, salon platform, and public appointment journeys.
Effective 23 August 2026Information we process
We process account and contact details, salon and team information, service and appointment details, support communications, language preferences, and technical records needed to operate and secure Ilinara.
A booking may include the guest's name, contact details, preferences, optional notes, and optional marketing choice. Payment details for an Ilinara SaaS subscription are processed by Paddle; Ilinara does not store complete card details.
Why we use it
We use personal information to provide and secure the platform, create and manage appointments, communicate service messages, support users, administer subscriptions, prevent misuse, comply with law, and improve reliability.
Where required, our legal bases include performing a contract, legitimate interests in operating and protecting the service, compliance with legal duties, and consent for optional communications or device technologies.
Who receives it
Booking information is shared with the salon responsible for the appointment. We also use providers for hosting, authentication, communications, analytics, support, and SaaS billing. They receive only the information needed for their role.
We do not sell personal information. Salon guests pay the salon for salon services; Ilinara does not collect those guest payments in this release.
Transfers and retention
Some providers may process information outside your country. Where required, we use recognised safeguards for those transfers.
We keep information only as long as needed for account operation, security, dispute handling, tax, accounting, and other legal obligations, after which it is deleted or anonymised.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information, and to withdraw consent without affecting earlier lawful processing. You may also complain to your local data protection authority.
Email hello@ilinara.com to exercise a right or ask a privacy question. We may need to verify your identity. For salon-controlled records, contact the salon first.
Security and changes
We use organisational and technical measures designed to protect information, but no online service can guarantee absolute security. Ilinara is intended for businesses and adults arranging salon services, not for children to use independently.
We may update this policy when our service or legal duties change. Material updates will be published here with a new effective date.