Understand pay at the salon
Know what the informational appointment value means and why the customer pays the salon rather than ilinara.
- Audience
- For salon teams and guests
- Last reviewed
The customer pays the salon; ilinara does not collect, authorize, settle, refund, or reconcile appointment funds.
Before you start
- Review the value and pay-at-salon copy shown by the salon.
Steps
- Read the current informational appointment value.
- Confirm the appointment without entering card details into ilinara.
- Ask the salon through a trusted channel it already publishes about accepted payment methods.
The displayed value is informational
It can change when the service configuration changes. It is not an ilinara checkout charge, deposit, receipt, or confirmation of payment.
Salon subscription billing is separate
The salon's SaaS subscription does not collect a guest's appointment payment. These systems and responsibilities must never be combined in help or measurement.
If it does not work
- Never send card details, payment credentials, or a private booking link through help feedback.
- For accepted methods or refunds, use a trusted channel already published by the salon; this article sends no request.