Refund policy
This policy applies to paid ilinara SaaS subscriptions purchased through Paddle. It is subject to mandatory law and the commercial terms shown before checkout. It does not govern payments between a salon and its appointment guests.
Effective 25 August 2026Cancellation and the current period
You can schedule an ilinara subscription to cancel at the end of its current billing period. Paid access continues through the period-end date shown in the account and the subscription does not renew after that date.
Except where mandatory law or the terms shown before payment require otherwise, cancellation does not provide a refund, credit, or prorated reimbursement for the current paid period, unused time, partial use, failure to use the service, or failure to cancel before a renewal.
Rights required by law
This policy does not limit rights that cannot lawfully be waived. A refund, price reduction, repeat performance, or another remedy may be available where and to the extent required by applicable law.
Any statutory withdrawal right depends on the buyer, location, service, timing, and legally required notices or consents. This policy does not promise that a particular withdrawal period applies to every purchase.
How to ask for a review
Use the payment or billing path identified in Paddle checkout or your receipt, or email support@ilinara.com with the account email and enough information to identify the subscription. Do not send full card details.
Submitting a request does not guarantee a refund. We will assess it against applicable law and the terms shown for that purchase.
Salon appointments
This policy applies only to the salon's ilinara SaaS subscription. It does not govern salon-treatment payments, cancellations, or refunds; those are handled by the salon under the terms it gives its guests.
Changes and contact
Material updates will be published here with a new effective date. Questions may be sent to support@ilinara.com.