Refund policy
Ilinara is a digitally fulfilled online SaaS product. Except where applicable law or Paddle's buyer terms require otherwise, purchases are final and non-refundable.
Effective 23 August 2026No general refunds
We do not provide refunds, credits, or prorated reimbursement for unused time, partial use, failure to use the service, dissatisfaction after digital access is supplied, cancellation after a renewal, or failure to cancel before a billing date.
Cancelling prevents future renewal. Access normally continues until the end of the paid period unless the service or checkout states otherwise.
Exceptions required by law
This policy does not limit rights that cannot lawfully be waived. A refund or other remedy may be available where required by law, including for duplicate or unauthorised billing, failure to supply the purchased digital service, or a material defect that we do not remedy within a reasonable time.
Consumers in some jurisdictions may have a statutory withdrawal period. For digital services supplied immediately at the consumer's request, that right may end or be reduced once performance begins, subject to legally required notice and consent.
How requests are handled
Paddle is the merchant of record for Ilinara SaaS purchases and administers payment and refund requests. Use the contact or receipt details provided by Paddle, or email hello@ilinara.com so we can direct you to the correct support path.
Submitting a request does not guarantee a refund. Approved refunds are returned through the original payment method.
Salon appointments
This policy applies to Ilinara SaaS subscriptions. It does not govern salon-treatment payments. Salon guests pay the salon directly, and the salon's own cancellation and refund rules apply.
Changes and contact
Material updates will be published here with a new effective date. Questions may be sent to hello@ilinara.com.